SOPs, CRM workflows, onboarding systems, and the back-office infrastructure that lets founders stop touching every detail.
I have worked inside enough remote, founder-led teams to know where things quietly fall apart. My focus is the behind-the-scenes work: the systems, the documentation, the coordination that keeps everything running without the founder touching every detail.
Built and maintained a 500+ contact CRM in Pipedrive, including pipeline stages and follow-up sequences
Designed onboarding and offboarding systems in Notion and ClickUp that new hires could follow without hand-holding
Handled international invoicing and vendor payments across 5+ countries, keeping documentation audit-ready
Maintained 100% documentation accuracy for financial and operational audits
Set up folder structures and naming conventions across Notion and Google Drive so the team could find things without asking
Coordinated quarterly in-person team events in Barcelona and New York with 90%+ attendance
Operations dashboard built in ClickUp for a remote team.